Refund policy

Effective Date: October 8, 2026

At PJTees, we take pride in being a curated streetwear brand. Because we operate in small, limited batches, we follow a streamlined and transparent return, exchange, and cancellation policy aligned with standard e-commerce practices and consumer protection guidelines.

1. Order Cancellation

Timeframe: Orders can be cancelled within 2 hours of placing the order, provided they have not yet been shipped.
How to Cancel: To request a cancellation, immediately reach out to us via email or phone with your Order ID.
- Email: PJTees.in@gmail.com
- Phone / WhatsApp: +91 9724298317

2. Returns & Refunds

Since PJTees is a small, curated streetwear brand, we currently offer returns primarily for defective, damaged, or incorrectly fulfilled products.

You may request a return if:

You received a completely different product than what you ordered.
The product arrived physically damaged.
The size or print is incorrect due to our mistake.

Important Requirement for Returns (Unboxing Video):

Product Unboxing Video Mandatory: To protect both our customers and our small business, a continuous, unedited unboxing video showing the opening of the original shipping package (clearly displaying the shipping label and the defect/damage) is mandatory to raise a return or replacement request for damaged or wrong items. Requests without a proper unboxing video may be subject to rejection.

Raise Request Timeline:

All return requests must be raised within 48 hours of delivery. Requests made after 48 hours of delivery will not be entertained.

3. Non-Returnable Items

Returns or exchanges will not be accepted under the following conditions:

Used, worn, or washed products.
Products without their original packaging, tags, or labels.
Items purchased on clearance, special sale, or blind box drops.
Requests made after 48 hours of delivery.
Issues reported without a valid unboxing video (for damaged/defective claims).

4. Exchanges

If a size exchange is available and supported for your pincode, we will arrange for a pickup. In certain locations where reverse pickup is unavailable, customers may need to ship the item back to our warehouse.
Items must meet the eligibility criteria (unwashed, unworn, original tags and packaging intact).

5. Refund Method & Timelines

Inspection: Refunds/replacements are processed only after the returned item is received and inspected by our warehouse team.
Prepaid Orders: Refunds will be processed back to your original payment method within 5–7 working days.
Cash on Delivery (COD) Orders: For COD orders, we will request your valid bank account details (Account Holder Name, Account Number, IFSC Code) or UPI ID via email/WhatsApp to securely process your refund.